Many issues can be resolved by simply restarting the app. If you are having problems, try this first.
If restarting the app doesn’t help, try restarting your iPhone, iPad, or iPod touch.
If all else fails, consider uninstalling the app and then reinstalling it again. Just be aware that removing the app will erase any data stored by it.
Please read through the following FAQ carefully as your question may already have been answered. If we haven’t provided an answer, then by all means contact us using the form below.
The short answer is that you probably need to either turn up the volume or flip the silent switch.
Apple has made it so that apps on iOS can operate in one of two modes:
Originally the app used the first mode. However, as of version 2.9.2 the app uses the second mode by default. This is to prevent the common occurrence of someone’s phone loudly playing music during Sacrament meeting when they thought it was muted.
If you would prefer to go back to the way things were before, you can turn off the “respect silent switch” setting in the app.
Yes, all updates to LDS Hymns Sing-Along Lite are free!
In short, no.
When you purchase LDS Hymns Sing-Along Lite, you are not purchasing or downloading the recorded music. These are freely available on the Church website and are licensed for “incidental, noncommercial church or home purposes”. What you are purchasing is a specialized app that functions in the same capacity as your web browser. Like a web browser, the app downloads the music on your behalf for your personal use. It saves the music on your device, allowing you to continue to enjoy the content when you do not have access to the Internet.
It is possible that a copyright owner may choose to “deny, revoke, or limit use” of their content in this app. Should that happen, know that we may regrettably be required to reduce the number of hymns that can be accessed by LDS Hymns Sing-Along Lite.
Fill out this form and we will get back to you as soon as we can. Usually that’s within a day, but if it’s the weekend we may not get back to you until the morning of the next business day.