Basic Troubleshooting

Restart the app.

Many issues can be resolved by simply restarting the app. If you are having problems, try this first.

Restart your device.

If restarting the app doesn’t help, try restarting your iPhone, iPad, or iPod touch.

Uninstall, then reinstall the app.

If all else fails, consider uninstalling the app and then reinstalling it again. Just be aware that removing the app will erase any data stored by it.

Which app is giving you trouble?

Select the app you need help with below. Please read through the FAQs carefully as your question may already have been answered. If we haven’t provided an answer, then by all means contact us using the form below each FAQ section.